SMS Terms
How OwnerClone and IndyEater use text messaging — what we send, how you agree to receive it, and how to stop.
OwnerClone Inc · Each product texts from its own number: a restaurant's guests and staff hear from that restaurant's number, owners from the OwnerClone number, myClone users from the myClone number, and IndyEater diners from the IndyEater number. Until a given number is live, those texts come from (770) 525-1952.
Why we text
Texting is how a restaurant reaches you when it matters and you are not looking at an app — a code to prove you own your listing, a table that just came free, a shift that moved. We keep it to that, and you can stop it at any time by replying STOP.
Program description
OwnerClone provides restaurant management software, and IndyEater is our restaurant directory and ordering marketplace. We send text messages in three situations: to verify that someone owns a restaurant listing, to deliver operational notifications to restaurant owners and their staff, and — only where the recipient has expressly asked for it — to send offers on behalf of a restaurant a guest has visited.
We do not send text messages about loans, credit, debt collection, cryptocurrency, prescriptions, gambling, or any other restricted category. We do not send messages on behalf of third parties, and we never sell or rent phone numbers.
What we send
Verification codes
“IndyEater: 402913 is your verification code for Dunc’s BBQ Kitchen. It expires in 10 minutes.”
Order and table updates
“Rosa’s Cantina: Your table is ready — come on up to the host stand.”
Delivery updates
“Rosa’s Cantina: Your order is on the way, about 12 minutes out.”
Order follow-ups
“Rosa’s Cantina: How was your order today? Reply with a number from 1 to 5. Reply STOP to opt out.”
Staff schedule alerts
“OwnerClone: Your shift Thursday moved to 4:00pm. Reply STOP to opt out.”
Account alerts for owners
“OwnerClone: Your health inspection score posted today — 94, Grade A. Reply STOP to opt out.”
Guest follow-up alerts
“Rosa’s Cantina: Dana Whitfield rated their pickup order #5556 2 out of 5 and asked for the manager to reach out. Call or text them at (404) 555-0142.”
Dinner reminders
“myClone: Chicken parm tonight at 6:00 — about time to start. Reply STOP to opt out.”
Offers, only if you asked for them
“Rosa’s Cantina: This week only, 20% off any taco plate for pickup. Reply STOP to opt out.”
How you opt in
Every place we ask for consent is listed below, with the exact wording shown or spoken at the time. Checkboxes are never pre-ticked, and consent is never required to use anything — claiming a listing, placing an order, accepting a staff invitation and creating an account all work without it.
Claiming your restaurant on IndyEater
Restaurant owners
What they see or hear
Text me and call me at this number about my restaurant — verification codes, order and account alerts, and occasional news about IndyEater. Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to opt out.
An unchecked checkbox on the claim form. Ticking it is the consent; the box is never pre-ticked, and claiming works without it.
OwnerClone GO onboarding, step 0
Restaurant owners
What they see or hear
Text me at this number about my account — alerts, approvals, schedule changes and service updates. Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to opt out.
An unchecked checkbox on the first onboarding screen, always visible without signing in.
Signing the IndyEater agreement to activate delivery
Restaurant owners
What they see or hear
Text me at this number about my restaurant's IndyEater orders — new orders, delivery updates, and account alerts. Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to opt out.
An unchecked checkbox in the Sign & Activate agreement modal, at /indyeater/join. Activating IndyEater works without it.
This screen cannot be reached without an account. The wording above is therefore reproduced here in full, rendered from the same source the live screen uses.
Accepting a staff invitation
Employees
What they see or hear
Text me at this number about my shifts — schedules, shift changes, reminders and workplace notices from my employer. Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to opt out.
An unchecked checkbox on the invitation acceptance screen, beside the mobile number, where the employee sets their password. Accepting the invitation works without it.
A staff invitation is reached by a private, single-use link addressed to one employee, so there is no public URL to visit. The wording above is therefore reproduced here in full, rendered from the same source the live screen uses.
Placing an online order
Guests
What they see or hear
Text me about my order — when it is ready, and where the driver is. Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to opt out.
An unchecked checkbox in the contact details at checkout, beside the phone number and before payment, separate from the order itself. Orders complete either way. Offers are a second, separate box (guest_offers) that this one never ticks.
Online ordering is not switched on for any restaurant yet, so there is no live basket to carry a reviewer to this screen. The wording above is therefore reproduced here in full, rendered from the same source the live screen uses.
Order screens setup, in OwnerClone Zero
Restaurant owners
What they see or hear
Text me at this number when a guest asks the manager to reach out about their order. Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to opt out.
An unchecked checkbox beside the phone number in Zero, Ordering, Setup. The number is not saved without it.
This screen cannot be reached without an account. The wording above is therefore reproduced here in full, rendered from the same source the live screen uses.
Calling the restaurant to order
Guests
What they see or hear
Can I send you a text so you can follow along on the screen and put in your address and payment information? Message and data rates may apply, and you can reply STOP anytime.
Asked aloud by the automated phone assistant the first time a number calls. Only a spoken yes is recorded, with the time, the call and the caller's own words; a caller who says no is told they can use the website instead. Later calls from a number that said yes get the link without being asked again.
This one is spoken, not shown. There is no page to visit — the words below are what the phone assistant says aloud on the call. The wording above is therefore reproduced here in full, rendered from the same source the live screen uses.
Booking a table on the restaurant’s website
Guests
What they see or hear
Text me about my reservation — confirmations, reminders, and changes from this restaurant. Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to opt out.
An unchecked checkbox beside the phone number in the reservation form, on the restaurant’s own website. The booking is submitted either way.
The offers box on a restaurant’s website
Guests
What they see or hear
Also text me occasional offers and news from this restaurant — up to 4 a month. Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to opt out.
A second unchecked checkbox, separate from the one about the order or reservation, on the reservation form and at checkout. Neither box is required, and ticking one never ticks the other.
Joining the waitlist at the host stand
Guests
What they see or hear
Can we text you when your table is ready? Message and data rates may apply, and you can reply STOP anytime.
Read aloud by the host when someone joins the waitlist, with the same words shown on the host’s screen. The host taps yes or no; only a yes is recorded, with the time and the waitlist entry. Joining the waitlist works either way, and a guest who says no is called by name instead.
This one is asked out loud at the host stand of the restaurant, by the person holding the waitlist screen. There is no page to visit — the words below are what the host reads aloud. The wording above is therefore reproduced here in full, rendered from the same source the live screen uses.
Joining the waitlist on the restaurant’s website
Guests
What they see or hear
Text me about my place in line — the wait when I join, and a message telling me when to head over. Up to 2 texts for this visit. Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to opt out.
An optional, unchecked box beside the phone field on the restaurant’s own waitlist page. Joining the waitlist works without it — the page shows their place in line on screen either way, and the host calls the name when they arrive.
Creating an IndyEater account
Guests
What they see or hear
Text me from IndyEater about my orders and account, and send me occasional offers and news from restaurants in my area. Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to opt out.
An unchecked checkbox on the IndyEater create-account form. Signing up works without it.
Giving a number to order through IndyEater
Guests
What they see or hear
IndyEater will text you about this order — when it is ready, and where the driver is. We will not send you offers unless you ask us to. Reply STOP to opt out.
Implied by giving a number to place the order. Covers that order only — never marketing, and never another restaurant’s messages.
Calling IndyEater to order or book
Guests
What they see or hear
Can I send you a text from IndyEater so you can follow along on the screen and put in your address and payment information? Message and data rates may apply, and you can reply STOP anytime.
Asked aloud by IndyEater’s phone assistant the first time a number calls. Only a spoken yes is recorded, with the time, the call and the caller’s own words; a caller who says no is told they can use the website instead. Later calls from a number that said yes get the link without being asked again.
This one is spoken, not shown. There is no page to visit — the words below are what IndyEater’s phone assistant says aloud when someone calls to order. The wording above is therefore reproduced here in full, rendered from the same source the live screen uses.
The offers box on IndyEater
Guests
What they see or hear
Also text me occasional offers and news from IndyEater restaurants in my area — up to 4 a month. Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to opt out.
A separate unchecked checkbox, on the IndyEater order form and account screens, never ticked by any other box. Ordering works without it.
Setting your dinner time when you plan the week
Households
What they see or hear
Text me before dinner when I am not in the app, so I know it is time to start cooking. Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to opt out.
An unchecked checkbox beside the dinner time on the weekly meal plan. Planning the week, and being reminded inside the app, both work without it.
This screen cannot be reached without an account. The wording above is therefore reproduced here in full, rendered from the same source the live screen uses.
Giving a number to place an order or join the waitlist
Guests
What they see or hear
We will text you about this order or your table. We will not send you offers unless you ask us to. Reply STOP to opt out.
Implied by providing the number to transact. Covers order and table status only — never marketing.
Message frequency
Message frequency varies and depends on your account activity — for example, how many orders you place, how many shifts you are scheduled for, or how often a restaurant you follow runs an offer. Most people receive fewer than five messages a month.
Cost
OwnerClone does not charge you for text messages. Message and data rates may apply from your mobile carrier.
How to stop
Reply STOP to any message at any time and we will stop texting that number immediately. Reply HELP for help, or email [email protected].
Opting out of texts does not close your account or stop email. If you reply STOP and later want messages again, reply START or tick the box again anywhere it appears.
Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Phone numbers are used only to send the messages described above. Full detail in our privacy policy.
Carriers
Carriers are not liable for delayed or undelivered messages. Message delivery is subject to your carrier’s network.
Questions about this policy: [email protected] · Privacy Policy · Legal