Steps to Great Service
Every restaurant owner knows that great service and a great experience are what bring customers back time and time again.
Set the Stage
It all starts with first impressions. Let's train our team to give a great first impression as soon as someone walks in the door. We can start this even before they arrive by taking reservations and asking the right questions. We will train the team to gather key information to elevate the guest experience from the start.
Training
Hiring and Training go hand in hand. We will help to find the right people that can be trained to follow a script that follows your steps of service.
Suggestive Selling
We are strong advocates for technology. Handhelds are an amazing tool for servers to not only be efficient, but to better engage with guests. Dish descriptions and ingredients, suggestions, and guest information are right there in their hands. We train the staff to understand how this can change the game for them as well as for you.